Your Questions, Answered

We're at 825 N Service Rd #104-B, Stoney Creek, ON L8E 0J7. We're open Monday to Friday 9:00 AM – 5:00 PM, Saturday 10:00 AM – 2:00 PM, and closed on Sunday. Walk-ins are welcome, and you can reach us at 289-649-0005.

We're based in Stoney Creek and serve patients in Hamilton, Burlington, and across Ontario and Canada. If you're not sure how we can help where you live, call us at 289-649-0005 and we'll let you know.

Call us at 289-649-0005, email lakesidehph@gmail.com, or send a message through the contact form on our website. For urgent medication needs please call the pharmacy directly, and in an emergency call 911.

Requests you send through this website are encrypted in transit and again before they are stored, seen only by authorized pharmacy staff who sign in with their own accounts, and logged. Email notifications to staff contain no patient information, and requests are deleted 60 days after they are handled. Read our privacy statement or call 289-649-0005 to reach our Privacy Officer.

Prescription filling, compounding, medication reviews, blister packs, free local delivery, minor ailment assessments, flu and COVID-19 vaccines and other immunizations, prescription transfers, and smoking cessation support.

Fill out the refill form on our website with your details and prescription number, or call the pharmacy. Our team will call or text you to confirm within one business day.

Send us your current pharmacy's name and address and the medications you'd like moved, using the transfer form or by phone. We contact your old pharmacy for you, so there's nothing for you to cancel. Most transfers are ready within one business day.

Please call the pharmacy directly at 289-649-0005 rather than using the online form, which is meant for routine requests.

Yes. We can package your regular medications into labelled blister packs organized by day and time. Contact us to set one up.

Yes. A medication review is a one-on-one conversation where a pharmacist goes through everything you take, including over-the-counter products, and flags anything that could interact or be simplified. You can request one through our booking form.

Yes. We offer free local delivery. Choose delivery when you request a refill or transfer, or call 289-649-0005 and we'll arrange it.

Local delivery is free, with no minimum order. If you're not sure whether your address qualifies, call us and we'll check.

Yes. We serve patients anywhere in Ontario and across Canada. Call 289-649-0005 and we'll confirm how we can help.

We can prepare most compounded medications. Because every prescription is different, please contact us before your visit. Tell us the medication, strength, and form your prescriber has ordered, and a pharmacist will confirm whether we can make it.

Compounded medications are prepared for you specifically, based on a prescription from your prescriber. If you're not sure whether compounding could help, ask your prescriber or call us to talk it through.

Often, yes. Changing the flavour, or switching to a liquid, cream, or other form, are common reasons patients come to a compounding pharmacy. Contact us with your medication and a pharmacist will confirm what's possible.

It depends on the medication and the ingredients involved. Contact us and a pharmacist will give you a realistic timeline once they've reviewed your prescription.

Yes. We prepare compounds for patients across Ontario and Canada. Call 289-649-0005 and we'll talk through how to get yours to you.

We offer flu shots and COVID-19 vaccines, along with other routine immunizations. If you need a specific vaccine, including a travel vaccine, call us and we'll confirm availability.

You can request an appointment through our booking form (online requests need at least 24 hours' notice and are for weekdays). If you need one sooner, call 289-649-0005 and we'll see if we can make it work.

Eligibility and cost depend on your age, your health card, and Ontario's vaccine programs, which can change from season to season. Call 289-649-0005 and we'll confirm whether you're covered before you book.

Our certified pharmacists administer vaccines at the pharmacy.

In Ontario, pharmacists can assess and prescribe treatment for a defined list of common conditions, such as pink eye, cold sores, urinary tract infections, and allergies, without a doctor's appointment. We handle all of the conditions on that list.

No. You can book a consultation with one of our pharmacists directly, without a referral or a prior visit to a doctor.

We'll tell you plainly and point you toward the right next step, such as your doctor or urgent care, rather than guessing.

Coverage depends on your health card and plan. Call 289-649-0005 before you come in and we'll tell you what to expect.